FAQ’s about Mobility Roadside Assistance
Q – What makes Mobility Roadside Assistance (MRA) different from any of the other emergency roadside companies?
A – While they are good at normal roadside issues, we offer more to help you if you and your passengers if you are mobility challenged. In addition to having nationwide towing coverage in the US and Canada we also send a paratransit vehicle at the same time to get you and your passengers safely to where you need to go. MRA also offers assistance when you have technical issues with your wheelchair, lift/ramp or scooter. This includes up to an hour of a technician’s time on the phone, or travel time to reach you. Additionally, MRA offers tire repair and replacement that goes far beyond your typical roadside coverage offered by your tire store.
Q – Is there anything I have to pay out of my pocket in regard to a tow or paratransit?
A – No, just sign and drive. There will be nothing out of pocket. The only exception would be for fluids, or if you had to go beyond our limits which are, 25 miles for paratransit and 100 miles for towing.
Q – If I am broken down in my driveway, do I qualify for your services?
A – Yes
Q – Are there any places your service is not provided?
A – We cover all of the USA and Canada.
Q – Is there any vehicle that you won’t cover with your contract?
A – Anything under 1-ton will be covered, it doesn’t matter the make, model or year of the vehicle.
Q – Do you cover motorcycles for mobility challenged people?
A – Yes
Q – If I have a problem with my wheelchair lift or ramp, what help does your company offer?
A – MRA will pay for 1-hour of a technician’s time to troubleshot or fix your unit’s problem.
Q – How long does it take for a tow vehicle or paratransit to get to me normally?
A – Our normal time is within an hour.
Q – If I have an issue with my wheelchair (or scooter) what is the process to get help?
A – By calling our 800# we will place you in touch with either a technician from the dealership you purchased the MRA contract from, or we will have a factory technician contact you to troubleshoot any problem you might have. We will pay up to 1-hour of the time needed.
Q – What if there is not a tow or paratransit vehicle available with your service in some areas?
A – Call us to set up the tow. Once you are safely home, just send us your tow receipt and we will reimburse you for the expense. FYI…this happens so rarely that it is less than 1/2%.
Q – What might the cost be if I chose to have the paratransit service take me farther than 25 miles?
A – The average is around $3 a mile depending on the state. California will probably be more and Alabama, Mississippi will be less.
Q – Do you have an example of a power chair failure and how the wheelchair technician was dispatched?
A – We would in all cases call the nearest dealership to see if they could handle the issue, and if not, then we would call a wheelchair dealer in the area, which handles your type of equipment.
Q – If I have a flat tire and no spare, what does your service offer me in the way of help.
A – Mobility Roadside Assistance (MRA) will tow or winch your vehicle to the nearest tire shop to fix it. Then MRA will pay up to $25.00 toward the repair.
Q – What if my tire can’t be fixed?
A – MRA will pay up to $150.00 to replace your tire.
Q – If I run out of fluids or gas will the tow company be able to bring some to my location.
A – Yes in the case of gas or diesel, we will bring 3-gallons, in the case of any other fluids such as oil, water or antifreeze, they will bring that to you. All you are responsible for is the cost of the fluids. We pay to get them to you.
Q – Would you be able to cover my other vehicles, in my family?
A – Yes, that coverage is offered under the family plan and will cover up to three vehicles.
Q – How does the deductible benefit work?
A – When your insurance company pays and your deductible comes into play, MRA will pay up to $250.00 of that deducible amount. All you need to do is to submit the insurance company’s paperwork to MRA and they will reimburse you up to the limits on our contract.
Q – If I am locked out of my vehicle what do I do?
A – MRA will send a locksmith to your location and provide the service you will need. We don’t pay for replacement keys but we will cover the cost of getting the locksmith to you.
Q – What if I can’t find my contract?
A – Contact the issuing dealer or supplier and they can get you a new copy.
Q – Can the MRA contract be transferred to a new owner of the vehicle if I sell it?
A – Yes, contact the issuing supplier and they can help you with the transfer.
Q – Can the MRA be renewed after it expires?
A – Yes
Q – What if there is no safe area for me to pull over, such as, if I brake down on the Turnpike?
A – This has never been a problem we’ve encountered before. But we can’t see it being any different than any other dispatch we’d be called to do, unless the turnpike authority has a different set of rules we have abide by. In that case we’d reimburse you for your out of pocket expense. In many cases those contracted tow providers are in our system and we’d work with them. In the case of a paratransit need, we would dispatch it to the nearest company that could provide the ride you need.