Below is a description of all the services available to you in our Emergency & Paratransit coverage. For more information, please Click Here.
Transportation may be provided to the occupants of a disabled vehicle. Maximum transportation benefit includes 25-mile distance without charge.
When your vehicle is disabled due to mechanical breakdown, we will tow it to the nearest service facility of your choice up to up to 100 miles of service. Additional expense will be your responsibility to pay to the towing provider.
If you are away from home and your mobility device stops working, we will coordinate and dispatch a qualified technician to assist with a solution. Parts and labor are the responsibility of the member. Up to 1 hour of technical service will be provided to you at no charge. Travel time is included as part of the 1-hour benefit allotment.
If the lift gate on your vehicle becomes stuck, we will dispatch and coordinate technical assistance to your location. We may also arrange phone consultation regarding a lift malfunction with a qualified technician. Up to 1 hour of technical service will be provided to you at no charge. Travel time is included as part of the 1-hour benefit allotment.
Flat Tire Assistance
A flat tire will be changed with your spare tire. If, for any reason, the spare is not usable, the lug nuts cannot be removed or the vehicle has two flat tires with one usable spare, towing will be provided in accordance with the towing provisions.
Gas and Fluids Delivery
An emergency supply of fuel of up to three (3) gallons will be delivered if your covered vehicle runs out of fuel. You will be responsible for the cost of fuel.
If your keys are locked in the vehicle, assistance will be provided to gain entry into the vehicle. In the event the keys are lost and a replacement key is required, you will be responsible for the total cost of lockout service and new key.
Jump start service will be provided to start your vehicle.
If your vehicle is stuck in a ditch, mud or snow, but it is accessible from a normally traveled roadway, service will be given to either tow or winch the vehicle. Dispatch coverage for winching is limited to 30 minutes; any expense incurred beyond 30 minutes will be your responsibility to pay to the service provider.
Tire Repair & Replacement
When your registered vehicle experiences a flat tire due to a covered road hazard, we will reimburse you for the permanent patch/plug and labor to perform the tire repair at a licensed repair facility up to $25. If not repairable, we will reimburse you up to $150.00 to replace the tire at a participating dealer or licensed repair facility.
Auto Deductible Reimbursement
The deductible reimbursement policy is perfect for all automobile owners. Even a simple parking lot collision can cost you more than the deductible on your insurance. The Automobile Deductible Reimbursement benefit will reimburse you for up to $250.00 for the deductible amount.