Common Problems

Clearing your browser cache is an essential step to improve performance and troubleshoot browsing issues. Here’s how you can clear the cache for popular browsers: 

 

Google Chrome 

  • Desktop:
    1. Click on the three-dot menu in the upper-right corner. 
    2. Go to More tools > Clear browsing data. 
    3. Select the Time range (e.g., Last hour, 24 hours, All time). 
    4. Check the box for Cached images and files.
    5. Click Clear data.
  • Mobile:
    1. Tap the three-dot menu in the upper-right corner. 
    2. Go to History > Clear browsing data. 
    3. Choose the Time range. 
    4. Check Cached images and files. 
    5. Tap Clear data. 

Mozilla Firefox 

  • Desktop: 
    1. Click on the three-line menu in the upper-right corner. 
    2. Go to Settings > Privacy & Security. 
    3. Scroll down to Cookies and Site Data. 
    4. Click Clear Data. 
    5. Check Cached Web Content and click Clear. 
  • Mobile: 
    1. Tap the three-line menu in the lower-right corner. 
    2. Go to Settings > Privacy. 
    3. Tap Clear private data. 
    4. Check Cache and tap Clear private data. 

Microsoft Edge 

  • Desktop: 
    1. Click on the three-dot menu in the upper-right corner. 
    2. Go to Settings > Privacy, search, and services. 
    3. Under Clear browsing data, click Choose what to clear. 
    4. Select the Time range. 
    5. Check Cached images and files. 
    6. Click Clear now. 
  • Mobile: 
    1. Tap the three-dot menu in the lower-right corner. 
    2. Go to Settings > Privacy and security. 
    3. Tap Clear browsing data. 
    4. Choose the Time range. 
    5. Check Cached images and files. 
    6. Tap Clear data. 

Safari 

  • Mac: 
    1. Click on Safari in the menu bar. 
    2. Go to Preferences > Advanced. 
    3. Enable Show Develop menu in menu bar. 
    4. Click Develop in the menu bar. 
    5. Select Empty Caches. 
  • iOS: 
    1. Go to Settings > Safari. 
    2. Tap Clear History and Website Data. 
    3. Confirm by tapping Clear History and Data. 

Opera 

  • Desktop: 
    1. Click on the Opera logo in the upper-left corner. 
    2. Go to Settings > Privacy & Security. 
    3. Under Privacy, click Clear browsing data. 
    4. Select the Time range. 
    5. Check Cached images and files. 
    6. Click Clear data. 
  • Mobile: 
    1. Tap the Opera logo in the bottom-right corner. 
    2. Go to Settings > Clear browsing data. 
    3. Choose the Time range. 
    4. Check Cached images and files. 
    5. Tap Clear data. 

Brave 

  • Desktop: 
    1. Click on the three-line menu in the upper-right corner. 
    2. Go to Settings > Privacy and Security. 
    3. Click Clear browsing data. 
    4. Select the Time range. 
    5. Check Cached images and files. 
    6. Click Clear data. 
  • Mobile: 
    1. Tap the three-line menu in the bottom-right corner. 
    2. Go to Settings > Privacy. 
    3. Tap Clear browsing data. 
    4. Select the Time range. 
    5. Check Cached images and files. 
    6. Tap Clear data. 

By following these steps, you can effectively clear the cache on your preferred browser, which can help in resolving various issues and improving the browser’s performance. 

 

  

Many web-based forms may not work correctly when accessed through a VPN for several reasons: 

VPN Troubleshooting Steps 

  • Disable VPN: 
    • Temporarily disable the VPN and try accessing our website again to see if the issue is resolved. 
  • Change VPN Server: 
    • Try connecting to a different VPN server, preferably one that is closer to the location where you are located. 
  • Clear Cache and Cookies: 
    • Clear your browser’s cache and cookies to remove any corrupted data that might be interfering with the form. 

By understanding these potential issues and taking appropriate troubleshooting steps, you can improve the chances of successfully using our website while connected to a VPN. 

  

  

Our website may not work correctly with ad blockers due to several reasons related to how ad blockers function and how web forms are integrated and delivered: 

Ad Blocker Troubleshooting Steps 

  • Disable Ad Blocker: 
    • Temporarily disable the ad blocker and refresh the page to see if our website loads and functions correctly. 
  • Whitelist the Site: 
    • Add our website to the whitelist of the ad blocker. This will allow all elements of the site to load without being blocked. 
  • Check Ad Blocker Settings: 
    • Review the settings of the ad blocker to see if there are specific rules or filters that might be blocking form elements. Adjust these settings if necessary. 
  • Use a Different Browser: 
    • Try accessing the form in a different browser without an ad blocker to determine if the issue is related to the ad blocker. 

  

  

Our website may not work correctly with antivirus software due to several reasons related to how antivirus programs monitor and filter web traffic to ensure security.  

Antivirus Troubleshooting Steps 

  • Disable Antivirus Temporarily: 
    • Temporarily disable the antivirus software and refresh the page to see if our website loads and functions correctly. This can help determine if the antivirus is the source of the issue. 
  • Add to Exceptions/Whitelist: 
    • Add our website to the antivirus software’s exceptions or whitelist. This allows all elements of the site to load without being blocked or filtered. 
  • Adjust Security Settings: 
    • Review and adjust the security settings of the antivirus software. Look for options related to web filtering, script blocking, and SSL/TLS scanning, and adjust them to allow our website to function properly. 
  • Check for Software Updates: 
    • Ensure that the antivirus software is up to date. Sometimes, updates can resolve issues with false positives or overly aggressive filtering. 
  • Consult Antivirus Documentation: 
    • Refer to the antivirus software’s documentation or support resources for specific instructions on how to adjust settings that might be interfering with web forms. 

  

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